topic Re: I have changed broadband provider and want to return my broadband router. How do I get packagin in Sky Q

I have changed broadband provider and want to return my broadband router. How do I get packaging ?

Redtilda6 — Wed, 06 Dec 2023 09:06:05 GMT

I want to return my broadband router - how do I get packaging? I have moves to a new supplier and no longer need the sky equipment @Redtilda6.

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Derek_Trotter — Wed, 06 Dec 2023 09:14:40 GMT

@Redtilda6 wrote:
I want to return my broadband router - how do I get packaging? I have moves to a new supplier and no longer need the sky equipment @Redtilda6.

You'll need to ring Sky to request some packaging although they usually send it automatically after 31 days have elapsed from the end of your cancellation period.

Have Sky requested that you return the router?

You can always use your own packaging and print off a free returns label here:

https://www.sky.com/help/articles/return-tv-broadband

Whenever you do return hardware to Sky it is essential that you note down your Sky account number and put it inside the packaging along with your name and address so that they know where it's come from. Also, take a photo of the returns label with the tracking number so you can see when it arrives at the returns depot. Unipart, who deal with all Sky's hardware, are utterly incompetent and are frequently slow at logging returns properly, therefore triggering a series of automated text messages from Sky to you, threatening non-return fees for hardware not received.

Hopefully you might get lucky (I did once) and will have an easy returns process. Good luck.

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Mark39 — Wed, 06 Dec 2023 09:20:52 GMT

@Redtilda6 wrote:
I want to return my broadband router - how do I get packaging? I have moves to a new supplier and no longer need the sky equipment @Redtilda6.

Have Sky asked you to return it? If so, they'll send you the packaging. Otherwise you can send it back to be recycled as explanned here: https://www.sky.com/help/articles/recycle-sky-equipment

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Redtilda6 — Wed, 06 Dec 2023 11:24:15 GMT

I was told to return it by the person who fitted my new router or they may charge apparently. I have signed up for a return postage label @Mark39

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Daniel0210 — Wed, 06 Dec 2023 11:35:51 GMT

@Derek_Trotter wrote:
You'll need to ring Sky to request some packaging although they usually send it automatically after 31 days have elapsed from the end of your cancellation period.

@Derek_Trotter

FYI, Sky should send out returns packaging near the end of the cancellation period, [14 days for a broadband hub and 31 days for Sky Q box(es)].

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Lindyloo1962 — Wed, 29 Oct 2025 14:42:31 GMT

How do I get label to return equipment

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Daniel0210 — Wed, 29 Oct 2025 14:51:51 GMT

@Lindyloo1962 wrote:

How do I get label to return equipment

@Lindyloo1962
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: I have changed broadband provider and want to return my broadband router. How do I get packagin

Lindyloo1962 — Wed, 29 Oct 2025 15:04:30 GMT

Changed mine 6 months ago and they haven't sent me anything .
@Redtilda6 wrote:
I want to return my broadband router - how do I get packaging? I have moves to a new supplier and no longer need the sky equipment @Redtilda6.