How do I stop skyQ box keep turning off whilst viewing?

Bilbos — Tue, 05 Dec 2023 20:53:33 GMT

After about 45mins use the sky Q box seems to freeze. The tv screen goes blank and the box shows the blue q spinning . It seems to be resetting. After 2 to 3 mins the light goes from green to amber and I need to restart the box. This keeps happening after watching on the Apple TV app. Any ideas what the problem is please?

Re: How do I stop skyQ box keep turning off whilst viewing?

oldfella — Tue, 05 Dec 2023 21:44:24 GMT

@Bilbos wrote:

After about 45mins use the sky Q box seems to freeze. The tv screen goes blank and the box shows the blue q spinning . It seems to be resetting. After 2 to 3 mins the light goes from green to amber and I need to restart the box. This keeps happening after watching on the Apple TV app. Any ideas what the problem is please?

Hi @Bilbos

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Re: How do I stop skyQ box keep turning off whilst viewing? in Sky Q

How do I stop skyQ box keep turning off whilst viewing?

Re: How do I stop skyQ box keep turning off whilst viewing?