topic Re: Q box remote doesn’t recognise new tv in Sky Q

Q box remote doesn’t recognise new tv

Heath1 — Thu, 30 Nov 2023 18:48:09 GMT

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

Re: Q box remote doesn’t recognise new tv

oldfella — Thu, 30 Nov 2023 18:54:59 GMT

@Heath1 wrote:

I have just set up a JVC LT-40CR330 TV .

this model is not in the list to pair the Q box remote control.

I have the code required but don't know where to enter it.

any ideas?

Hi @Heath1

Afraid the Q Bluetooth remotes do not use codes but work on Brand and Model.

Have you tried Other brands in the pairing setup?

Re: Q box remote doesn’t recognise new tv

Heath1 — Thu, 30 Nov 2023 19:03:31 GMT

Sorted in one.

thankyou so much.

Re: Q box remote doesn’t recognise new tv

cmk56 — Tue, 05 Dec 2023 19:07:29 GMT

Can you tell me how you sorted this out please.

Re: Q box remote doesn’t recognise new tv

Heath1 — Tue, 05 Dec 2023 20:28:37 GMT

When it asked for the tv brand I scrolled to the bottom and selected other brand. Worked first time.

Re: Q box remote doesn’t recognise new tv

cmk56 — Tue, 05 Dec 2023 20:35:13 GMT

Thanks @Heath1

Re: Q box remote doesn’t recognise new tv

Woo2021 — Wed, 20 Dec 2023 17:22:15 GMT

@HEATH1

I have the same tv, same problem but tried using "other brand" and it still says the tv is not supported.

Did you have to reset the q box and remote somehow? We had the remote set up on our old Sony tv previously.

Re: Q box remote doesn’t recognise new tv

Heath1 — Wed, 20 Dec 2023 17:39:51 GMT

Using the q remote

press home

scroll down to settings

scroll right one

scroll down to setup

scroll right one

scroll down to remote control

scroll right and select sky Q remote

select control your TV

enter o

enter t

select 1st other brand

scroll down and select find it for me

first setting offered here worked for my tele.
I hope that helps. I just went through it as I wrote so should be the same.

Re: Q box remote doesn’t recognise new tv

Woo2021 — Wed, 20 Dec 2023 17:44:39 GMT

Thank you - perfect!

Re: Q box remote doesn’t recognise new tv

Barbiport — Wed, 06 Nov 2024 12:27:14 GMT

That's great! I still have to use my JVC remote to turn on the tv is this right or do you know a better way?

Re: Q box remote doesn’t recognise new tv

NathTom — Fri, 10 Oct 2025 15:48:37 GMT

If you're using a standard Sky Q remote, try the process again but pretend it's a Sky Q TOUCH remote.

I have getting so ****ed off trying to pair my standard Sky Q remote with a new Panasonic TV. I did SETTINGS>SETUP>REMOTE CONTROL>CONTROL YOUR TV

And selected Sky Q remote (standard) as that is what my remote actually is and select Panasonic and chose the option "find it for me" for the model and it went through all 23 codes and wouldn't connect and just said "Unfortunately your TV is not compatible".

Also tried the "Other Brand" approach and it immediately said "Unfortunately you TV is not compatible".

However, when doing this process again but instead selecting "Sky Q TOUCH Remote" (which my remote definitely is not!) and then selecting "find it for me" the first code worked!