https://helpforum.sky.com/t5/Sky-Q/Ethernet-Connection/m-p/4500006#M617644 <P>You're doing a Network Reset on the Q I assume? Do you have any minis and are they switched on? I would leave them off. Have you disabled wifi? If not I would do that too.</P> Tue, 05 Dec 2023 13:33:08 GMT Chodley 2023-12-05T13:33:08Z https://helpforum.sky.com/t5/Sky-Q/Ethernet-Connection/m-p/4499961#M617635 <P>Our skyq box is connected to our router via the ethernet but is not recognising it.&nbsp; We have recently changed to full fibre with gigaclear.&nbsp; We've tried going through set up to get the skybox to reconnect but this hasn't worked.</P> Tue, 05 Dec 2023 13:04:39 GMT https://helpforum.sky.com/t5/Sky-Q/Ethernet-Connection/m-p/4499961#M617635 BLazare 2023-12-05T13:04:39Z https://helpforum.sky.com/t5/Sky-Q/Ethernet-Connection/m-p/4500006#M617644 <P>You're doing a Network Reset on the Q I assume? Do you have any minis and are they switched on? I would leave them off. Have you disabled wifi? If not I would do that too.</P> Tue, 05 Dec 2023 13:33:08 GMT https://helpforum.sky.com/t5/Sky-Q/Ethernet-Connection/m-p/4500006#M617644 Chodley 2023-12-05T13:33:08Z