topic Re: returns in Sky Q

returns

jasonnorton — Tue, 05 Dec 2023 12:19:03 GMT

hi i have just cancelled my sky tv broadband after 21 years and i am waiting to return my sky boxes.my question is i seem to remember paying for my extra sky mini boxes but sky are asking for them to retuned any one had the same isue thanks

Re: returns

PandJ2020 — Tue, 05 Dec 2023 12:20:49 GMT

All Q hardware is loaned and must be returned when you cancel your subscription.

The fee you paid was not to purchase the items. (It covered postage/installation etc.)

Re: returns

Daniel0210 — Tue, 05 Dec 2023 12:27:30 GMT

@jasonnorton

Regarding the packaging, if you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

The advice from @PandJ2020 is correct. Mini boxes, like your main Sky Q box were loaned to you and must be returned at the end of your subscription.