topic Re: Moved House and cannot get through to sky in Sky Q

Moved House and cannot get through to sky

Jakkir12345 — Mon, 04 Dec 2023 10:43:59 GMT

I have moved house and cannot get through to sky. I have tried calling and also online chat where they dont accept my details and say I am the account holder.

I need the services transferred and I have now cancelled my direct debit in the hope that someone will call me back. I have spent hours on this now. How can i get a callback?????

Re: Moved House and cannot get through to sky

GD1 — Mon, 04 Dec 2023 10:55:44 GMT

@Jakkir12345 You should have contacted Sky beofre you moved as any work required to move your TV & broadband services can take a minimum of 2 weeks.

You'll need to persist in calling.

Cancelling the direct debit is the worse thing you can do as now Sky will think you don't intend to pay and will make it even more difficult for you to spek to them

You won;t get a call back, Sky won't call you becuase you cancel a direct debot, they will simply chase ypou for payment and eventually pass any overdue amount to a debt collector.

Re: Moved House and cannot get through to sky

Jakkir12345 — Tue, 05 Dec 2023 09:46:14 GMT

I have been trying for over a month, in between working full time and packing a house up.

The service is disgraceful and the call queues are unbelievable. I must not be the only one who is experiening this??? I have been out of contract for over a year so I will be leaving now. I have settled my bill but cannot even get through to say I am leaving!!

Even on the app it says I am not the account holder.

Re: Moved House and cannot get through to sky

Laing1 — Tue, 05 Dec 2023 11:25:33 GMT

@Jakkir12345 wrote:

I have been trying for over a month, in between working full time and packing a house up.

The service is disgraceful and the call queues are unbelievable. I must not be the only one who is experiening this??? I have been out of contract for over a year so I will be leaving now. I have settled my bill but cannot even get through to say I am leaving!!

Even on the app it says I am not the account holder.

@Jakkir12345 you are never out of contract, if your 18 month contract has ended then you are on a monthly rolling contract so still need to contact Sky to end your subscription.

Who does the app state is the account holder if its not your self ? as they will have to contact sky to cancel

have you worked through the home move see link below

https://www.sky.com/moving-home

Re: Moved House and cannot get through to sky

PandJ2020 — Tue, 05 Dec 2023 11:28:25 GMT

@Jakkir12345 wrote:
I have settled my bill but cannot even get through to say I am leaving!!

You may have to wait a couple of days for that payment to clear.

Are you the account holder? (As only they can cancel it)