topic Re: Location Issue in Sky Q

Location Issue

kushal01 — Tue, 05 Dec 2023 11:07:25 GMT

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

Re: Location Issue

Laing1 — Tue, 05 Dec 2023 11:13:53 GMT

@kushal01 wrote:

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

@kushal01 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Re: Location Issue

TimmyBGood — Tue, 05 Dec 2023 11:18:28 GMT

@kushal01 wrote:

Kindly whitelist my ip inorder to get this sorted.

No, that won't happen. If your ISP is issuing public addresses registered outside the UK/RoI then that's their problem to sort out.

Re: Location Issue

TimmyBGood — Tue, 05 Dec 2023 11:19:15 GMT

@kushal01

Which ISP is this, and where does the address appear to be located on typical 'what is my IP' sites?

Re: Location Issue

kushal01 — Tue, 05 Dec 2023 11:37:12 GMT

My provider is Octaplus Supercharged. The IP Location is showing UK but SKY Q box is giving me location issue. I was reading one thread, where the SKY team whitelisted the IP and issue got sorted.

Re: Location Issue

Chodley — Tue, 05 Dec 2023 11:40:43 GMT

@kushal01 wrote:
My provider is Octaplus Supercharged. The IP Location is showing UK but SKY Q box is giving me location issue. I was reading one thread, where the SKY team whitelisted the IP and issue got sorted.

They didn't whitelist it as such, but I know what you mean - they updated their (possibly 3rd party) IP:geo mapping database so effectively you're right. I'll escalate this, hopefully they can do the same for you. Look out for a blue chat bubble.

Re: Location Issue

TimmyBGood — Tue, 05 Dec 2023 11:45:19 GMT

@kushal01 wrote:

My provider is Octaplus Supercharged.

OK, that's a very small ISP using an 'altnet' full-fibre distribution. I think you'll need to log the issue with Sky, emphasise it's an ISP/routing thing rather than a local issue and then, unfortunately, anticipate quite a delay in resolution.

Re: Location Issue

kushal01 — Tue, 05 Dec 2023 11:44:05 GMT

@Chodley Thanks. I didn't get what you mean by blue chat bubble.

Re: Location Issue

Chodley — Tue, 05 Dec 2023 11:55:25 GMT

@kushal01 wrote:
@Chodley Thanks. I didn't get what you mean by blue chat bubble.

On this page (or anywhere on the forum), when they invite you to a private chat to discuss, it will manifest as a blue chat bubble overlay.

Re: Location Issue

Chodley — Tue, 05 Dec 2023 11:57:00 GMT

@TimmyBGood wrote:
@kushal01 wrote:
My provider is Octaplus Supercharged.
OK, that's a very small ISP using an 'altnet' full-fibre distribution. I think you'll need to log the issue with Sky, emphasise it's an ISP/routing thing rather than a local issue and then, unfortunately, anticipate quite a delay in resolution.

They did manage to update it for someone else quite quickly recently.

Re: Location Issue

Greenfingers001 — Tue, 05 Dec 2023 12:28:52 GMT

Hi there! Thank you for escalating this. We have sent an invite to @kushal01

Re: Location Issue

Addie15 — Thu, 07 Dec 2023 15:06:11 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Location Issue

kushal01 — Wed, 13 Dec 2023 14:24:58 GMT

Hi Addie,

Could you please raise this again.

Thanks,

Kushal

Sky location issue

kushal01 — Wed, 13 Dec 2023 14:59:56 GMT

Hello,

I'm having issue with sky box giving me location issue. Kindly whitelist my ip inorder to get this sorted.

Re: Location Issue

Mark39 — Wed, 13 Dec 2023 15:13:57 GMT

@kushal01 wrote:

Hi Addie,

Could you please raise this again.

You didn't continue your last chat session so it was closed. It's unlikely, therefore that the problem will have been raised. Will you be able to complete the chat if it's re-established?