topic Re: Download failed, no subscription in Sky Q

Download failed, no subscription

NothingButUHD — Fri, 01 Dec 2023 20:49:45 GMT

I have the full sky package but can't download anything at all? Keep getting download failed, no subscription?

Re: Download failed, no subscription

caesarome — Fri, 01 Dec 2023 23:05:24 GMT

@NothingButUHD

Can you download in SD ?

Re: Download failed, no subscription

Laing1 — Sat, 02 Dec 2023 14:15:47 GMT

@NothingButUHD wrote:

I have the full sky package but can't download anything at all? Keep getting download failed, no subscription?

@NothingButUHD Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

Re: Download failed, no subscription

NothingButUHD — Mon, 04 Dec 2023 20:22:38 GMT

I can't even download in SD, and I pay £84 for everything to in HD/UHD.

Its really starting to frustrate me now

Re: Download failed, no subscription

Laing1 — Mon, 04 Dec 2023 21:14:40 GMT

@NothingButUHD wrote:

I can't even download in SD, and I pay £84 for everything to in HD/UHD.

Its really starting to frustrate me now

@NothingButUHD I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Download failed, no subscription

Greenfingers001 — Tue, 05 Dec 2023 10:03:04 GMT

Thanks for escalating this. We’ve sent @NothingButUHD an invite to chat.

Re: Download failed, no subscription

Addie15 — Thu, 07 Dec 2023 10:14:53 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.