https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499501#M617550 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917793">@Simon196</a>&nbsp;wrote:<BR /> <P>Hi , had an engineer come today to fix my broadband but now my mini boxes won't connect?&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917793">@Simon196</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect try a Network Reset on the mini. Start with the one nearest to your Q box.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. You can also use a mini if nearer and already connected.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Mon, 04 Dec 2023 21:51:43 GMT oldfella 2023-12-04T21:51:43Z https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499496#M617549 <P>Hi , had an engineer come today to fix my broadband but now my mini boxes won't connect?&nbsp;</P> Mon, 04 Dec 2023 21:47:50 GMT https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499496#M617549 Simon196 2023-12-04T21:47:50Z https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499501#M617550 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917793">@Simon196</a>&nbsp;wrote:<BR /> <P>Hi , had an engineer come today to fix my broadband but now my mini boxes won't connect?&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917793">@Simon196</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect try a Network Reset on the mini. Start with the one nearest to your Q box.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. You can also use a mini if nearer and already connected.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Mon, 04 Dec 2023 21:51:43 GMT https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499501#M617550 oldfella 2023-12-04T21:51:43Z https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499506#M617552 <P>Hi , thanks I've tried that , it has been working fine up until today when he has been , he was fixing broadband so I have no idea why suddenly I've got this problem , worked before ?&nbsp;</P> Mon, 04 Dec 2023 21:55:17 GMT https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499506#M617552 Simon196 2023-12-04T21:55:17Z https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499541#M617555 <P>I'm embarrassed to say I was pressing the wrong button , it's working now , thank you&nbsp;</P> Mon, 04 Dec 2023 22:18:02 GMT https://helpforum.sky.com/t5/Sky-Q/Had-an-engineer-come-today-to-fix-my-broadband-but-now-my-mini-boxes-won-t-connect/m-p/4499541#M617555 Simon196 2023-12-04T22:18:02Z