https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4499262#M617492 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917527">@Brian25</a>&nbsp;wrote:<BR /> <P>Remote control is not working&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917527">@Brian25</a>&nbsp;</P> <P>First Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> <P>&nbsp;</P> <P>Failing this</P> <P>Check the following link and it will lead to a form for a replacement remote.<BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment</A>.<BR />In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.<BR />See following link.<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Mon, 04 Dec 2023 17:42:35 GMT oldfella 2023-12-04T17:42:35Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4499258#M617490 <P>Remote control is not working&nbsp;</P> Mon, 04 Dec 2023 17:29:36 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4499258#M617490 Brian25 2023-12-04T17:29:36Z https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4499262#M617492 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917527">@Brian25</a>&nbsp;wrote:<BR /> <P>Remote control is not working&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917527">@Brian25</a>&nbsp;</P> <P>First Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> <P>&nbsp;</P> <P>Failing this</P> <P>Check the following link and it will lead to a form for a replacement remote.<BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment</A>.<BR />In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.<BR />See following link.<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Mon, 04 Dec 2023 17:42:35 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control/m-p/4499262#M617492 oldfella 2023-12-04T17:42:35Z