topic Re: Hi sky I have 2 mini boxes and can only watch 1 in Sky Q

Hi sky I have 2 mini boxes and can only watch 1

Laurzr81 — Mon, 04 Dec 2023 14:40:16 GMT

Hi sky I have 2 mini boxes for multi room but can only watch 1 at a time can this be fixed?

Re: Hi sky I have 2 mini boxes and can only watch 1

TimmyBGood — Mon, 04 Dec 2023 14:53:50 GMT

@Laurzr81

If you have the original (non-UHD) 1TB main Sky Q box then that's expected behavior.

You'd need to get this swapped for a current Q box: either a refurbished UHD 2TB or the current UHD 1TB.

Note that the v1 2TB can do UHD but not HDR.

Re: Hi sky I have 2 mini boxes and can only watch 1

nigea99 — Mon, 04 Dec 2023 14:52:55 GMT

@Laurzr81 wrote:

Hi sky I have 2 mini boxes for multi room but can only watch 1 at a time can this be fixed?

hi @Laurzr81

if you have one of the older 1TB non UHD main boxes then unfortunately it does only support one active minis - all others support a max of 2.

To check look in

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have this older 1TB non-UHD Box

If you have one of these you can upgrade but SKY will probably charge an upgrade fee (they seem to charging £99 - even though in the past they have charged less for Self installs)