topic Re: Box returns in Sky Q

Box returns

keith30 — Mon, 04 Dec 2023 14:17:58 GMT

Just wondering if anyone else has had email and text messages to return boxes when sky have acknowledged they are with their courier,

Re: Box returns

Buttery_Ken — Mon, 04 Dec 2023 14:31:13 GMT

@keith30 wrote:
Just wondering if anyone else has had email and text messages to return boxes when sky have acknowledged they are with their courier,

Pretty much everyone who returns hardware to Sky gets these messages.

Sky's returns procedures have been broken for years. Unipart, who deal with all hardware returns, are incredibly slow and inept when it comes to logging items correctly. Sky unfortunately automatically sends out these messages even though the hardware is logged on the system as being 'in transit' or some such.

It's a very badly designed returns procedure which both Sky and Unipart seem incapable of doing anything about. All you can do is contact Sky directly with your proof of posting and they will cancel further incorrect communications.

Re: Box returns

keith30 — Mon, 04 Dec 2023 14:35:01 GMT

Thanks for your reply , makes sense that it's handled by the can't be bothered squad, I now seen it's a common problem

Re: Box returns

keith30 — Sun, 21 Jan 2024 14:41:31 GMT

Now 21st January and have sent pictures of proof of postage, that was accepted on December 24, I have now been told I will be billed £165 for non return, I have yet again phoned sky and had a promise it is sorted, it seems a very poor service when they have acknowledged in my messages thank you for returning our equipment,

Re: Box returns

Daniel0210 — Sun, 21 Jan 2024 14:44:23 GMT

@keith30

If you don't want to call again we can escalate this to Sky on the forum whereby you'll be invited to a private chat with an agent. Let us know.

Re: Box returns

keith30 — Sun, 21 Jan 2024 14:54:05 GMT

Thanks I have had a promise from sky that it would show in my messages tomorrow that I will not be billed,

Re: Box returns

Daniel0210 — Sun, 21 Jan 2024 14:55:24 GMT

@keith30

Okay. I'll hold fire.