topic Re: TV not seeing video from Sky Q intermiitently in Sky Q

TV not seeing video from Sky Q intermiitently

GeorgeGee — Tue, 03 Oct 2023 11:33:50 GMT

Sky Q connected via HDMI to LG tv, when I switch on Sky Q, the TV starts up, identifies the Sky Q box, but intermittently reports no video signal.

It will sometimes connect after a few seconds, but if not the only way to fix it is to either, power off and on, or unplug and re-insert the HDMI cable.

Getting very frustrated with this and if I can't get a solution will cancel my sky and find an alternative.

For completness, the sound is routed to an external amp via the HDMI arc connector and I also have an Amazom portal connect via HDMI. The TV is less than 6 months old, the HDMI cable from Q box to TV is the one provided by Sky.

One last peice, if I switch on the portal the TV input switches correctly, if I then press home on the Sky remote the TV switches to the correct input, but still no video (assuming I have this problem from startup).

The problem is intermittent and ony occurs on initial switch-on, but very irritating and I want to get this sorted,

Thanks,

George,

Re: TV not seeing video from Sky Q intermiitently

Kamleshc — Thu, 05 Oct 2023 16:04:35 GMT

Got the same issue except now it's become permanent!

Re: TV not seeing video from Sky Q intermiitently

GeorgeGee — Thu, 05 Oct 2023 16:20:34 GMT

Would be good if we could get some kind of response from Sky!

Re: TV not seeing video from Sky Q intermiitently

JimbobAtHome — Wed, 29 Nov 2023 16:55:55 GMT

I've got the same issue. What's going on Sky? I can't keep on unplugging the HDMI cable as my box is hidden behind a media wall (removed)

Moderator note: Removed inappropriate language

Re: TV not seeing video from Sky Q intermiitently

linzard — Sun, 03 Dec 2023 21:36:53 GMT

Mine the same , doesnt matter if i change the input either, xbox x , Blu ray , firestick are always picked up by LG tv, sky Q nope doesnt recognise, power on and off but no use if its recording the programme, i am cancelling sky

Re: TV not seeing video from Sky Q intermiitently

Chodley — Sun, 03 Dec 2023 21:47:22 GMT

Anyone tried running a lower / less demanding res, just to see what happens?

Re: TV not seeing video from Sky Q intermiitently

GeorgeGee — Mon, 04 Dec 2023 11:49:16 GMT

I finally got in touch with Sky customer support in the UK and the guy there sauid its a known problem and seems to be connected to the amount of storage used fro recording. He advised me to get that down to 70% or less, whch I did and that seemed to cure the problem.

It takes several seconds to make the connection, but so far it always has.

I would think that would be a relatively simple thing for Sky to fix, but so far no sign of it - maybe need more of us to complain. After all this limits the starage capacity for recording.

Hope this helps.

George.

Re: TV not seeing video from Sky Q intermiitently

Chodley — Mon, 04 Dec 2023 12:19:17 GMT

@GeorgeGee wrote:
I finally got in touch with Sky customer support in the UK and the guy there sauid its a known problem and seems to be connected to the amount of storage used fro recording. He advised me to get that down to 70% or less, whch I did and that seemed to cure the problem.
It takes several seconds to make the connection, but so far it always has.

I would think that would be a relatively simple thing for Sky to fix, but so far no sign of it - maybe need more of us to complain. After all this limits the starage capacity for recording.

Hope this helps.

George.

I find it hard to believe that's anything other than coincidence. Have heard of sky support telling people that and it making no difference. Thanks for sharing though. Interesting.

Re: TV not seeing video from Sky Q intermiitently

GeorgeGee — Mon, 04 Dec 2023 14:02:03 GMT

Could well be a coincidence, but when I had used up over 97% of recording space I usually had to unplug and re-connect the HDMI cable to get it to work. Once I reduced the used recording space to around 70%, it has connected every time for about 6 weeks now.

There is clearly a mismatch in how the Sky and LG HDMI interconnects and protocals are implemented and work (or not) together. I hope there is work going on to fix this properly, but I have no idea.

I don't have the expertise to figure out if my 'fix' is nothing more than a coincidence, but whether or not it is, it seems to work for me, so I'll take that!

Cheers,

George.

Re: TV not seeing video from Sky Q intermiitently

short224 — Thu, 10 Oct 2024 19:28:21 GMT

I have the exact problem. I have to turn off the LGTV wait for the click then press home on the sky Q and it will start up to the sky Q Home Screen. Very frustrating