https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4498680#M617378 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917022">@MazB</a>&nbsp; You're not talking to Sky customer service via th forum.&nbsp; Do you have proof of postage?</P> Mon, 04 Dec 2023 09:49:39 GMT GD1 2023-12-04T09:49:39Z https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4498669#M617376 <P>I need to confirm that a return I sent has reached you, I have an email confirmation from you saying you had received it and it was with your courier however you sent a text the other day saying about being charged of the equipment wasn't received. Please confirm you have the equipment as I do not want to receive charges&nbsp;</P> Mon, 04 Dec 2023 09:42:32 GMT https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4498669#M617376 MazB 2023-12-04T09:42:32Z https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4498680#M617378 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3917022">@MazB</a>&nbsp; You're not talking to Sky customer service via th forum.&nbsp; Do you have proof of postage?</P> Mon, 04 Dec 2023 09:49:39 GMT https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4498680#M617378 GD1 2023-12-04T09:49:39Z https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4499032#M617446 <P>I have had the same problem today,they have emailed and sent a text message saying they haven't received it but had acknowledged in my messages it's with their courier, I have proof of postage so I guess ignore it for now&nbsp;</P> Mon, 04 Dec 2023 14:27:19 GMT https://helpforum.sky.com/t5/Sky-Q/Return-charges/m-p/4499032#M617446 keith30 2023-12-04T14:27:19Z