topic Re: Cannot get movies despite subscribing in Sky Q

Cannot get movies despite subscribing

Lardie — Sun, 03 Dec 2023 19:16:19 GMT

Hi, I suscribe to sky movies/ Cinema, But i can only get the cinema channel all the other sky movie channels look like they arescrambled, a bit like they go when you get really bad weather

I have tried all the turning off / on, double check connections etc all my other channels are fine it just the movies

Re: Cannot get movies despite subscribing

oldfella — Sun, 03 Dec 2023 19:26:33 GMT

@Lardie wrote:

Hi, I suscribe to sky movies/ Cinema, But i can only get the cinema channel all the other sky movie channels look like they arescrambled, a bit like they go when you get really bad weather

I have tried all the turning off / on, double check connections etc all my other channels are fine it just the movies

Could be a slight Dish misalignment @Lardie

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Re: Cannot get movies despite subscribing

Lardie — Sun, 03 Dec 2023 19:47:04 GMT

Hi, Not sure that i described well

I get all my channels perfect including the sky cinema channel, It is the other movie channels that do not work from 301 onwards. If i was not entitled to them it would be blank with a message telling me but i pay for movies

Re: Cannot get movies despite subscribing

oldfella — Sun, 03 Dec 2023 20:02:42 GMT

@Lardie wrote:

Hi, Not sure that i described well

I get all my channels perfect including the sky cinema channel, It is the other movie channels that do not work from 301 onwards. If i was not entitled to them it would be blank with a message telling me but i pay for movies

Hi @Lardie

In your post you said

"all the other sky movie channels look like they arescrambled, a bit like they go when you get really bad weather "

So as I said this could be due to a slight dish misalignment.

This would not necessarily affect all channels and the ones with the weakest signal will be the first to suffer.