topic Re: Viewing card can’t be read in Sky Q

Viewing card can’t be read

Julie74 — Sun, 03 Dec 2023 15:10:14 GMT

I have used the tips in the forum regarding taking the card out, turning off the box and other such suggestions but none are working. I have now had no sky for 4 days and am increasingly frustrated as it is impossible to speak to anyone.

Re: Viewing card can’t be read

PandJ2020 — Sun, 03 Dec 2023 15:14:24 GMT

You'll have to persevere in calling Sky. Wait times are quite long atm.

Re: Viewing card can’t be read

Laing1 — Sun, 03 Dec 2023 17:32:35 GMT

@Julie74 wrote:

I have used the tips in the forum regarding taking the card out, turning off the box and other such suggestions but none are working. I have now had no sky for 4 days and am increasingly frustrated as it is impossible to speak to anyone.

@Julie74 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Viewing card can’t be read

Greenfingers001 — Mon, 04 Dec 2023 08:52:04 GMT

Thanks for escalating this. We’ve sent @Julie74 an invite to chat.

Re: Viewing card can’t be read

Victoria+murphy — Fri, 12 Jul 2024 20:36:30 GMT

Viewing card can't be read

Re: Viewing card can’t be read

Laing1 — Sat, 13 Jul 2024 15:05:12 GMT

@Victoria+murphy wrote:

Viewing card can't be read

@Victoria+murphy have you tried removing the card giving cleaning it with a soft cloth then re-inserting it. ?