topic Re: Returning old equipment in Sky Q

Returning old equipment

Anonymous — Sun, 03 Dec 2023 13:45:38 GMT

We've had sky glass installed last week and have been told that we need to return the old sky Q equipment. I haven't received any packaging to do this. Please can you let me know when this will arrive or if there is any other way I can return it. Thanks

Re: Returning old equipment

Daniel0210 — Sun, 03 Dec 2023 13:48:18 GMT

@Anonymous
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: As youve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

Re: Returning old equipment

Anonymous — Sun, 03 Dec 2023 13:52:28 GMT

Thank you. We have moved to sky glass so I'll wait 5-6 weeks for the packaging. I was concerned as they said if it was not returned in about a month that they would charge us for it.

Re: Returning old equipment

Daniel0210 — Sun, 03 Dec 2023 13:54:03 GMT

@Anonymous

Returns are apparently taking 2+ weeks to be processed by Unipart but the most important thing is to keep your proof of posting indefinitely.