topic Sky Q main box stuck in Sky Q

Sky Q main box stuck

RichStevens — Sun, 03 Dec 2023 13:18:57 GMT

Help, main Sky Q box is stuck after an power outake. The Q light is pulsing and stuck on amber standby. The screen is saying when screen goes blank press home to get started but not responding. Have tested remote all okay and our two mini boxes are all okay. Have gone through all the update procedures but just get back to the same stuch screen. Any ideas?

Re: Sky Q main box stuck

Chodley — Sun, 03 Dec 2023 13:36:57 GMT

Does the screen go blank or stay on that black & white message?

Have you reset the remote?

Re: Sky Q main box stuck

RichStevens — Sun, 03 Dec 2023 13:40:25 GMT

No it sticks on the Blue screen with the message 'when the screen goes blank press home to get started

third spot is solid

remote is fine

Re: Sky Q main box stuck

Chodley — Sun, 03 Dec 2023 15:37:42 GMT

I've escalated this as it sounds like a box replacement might be needed. Look out for a blue chat bubble invitation.

Re: Sky Q main box stuck

RichStevens — Sun, 03 Dec 2023 15:39:05 GMT

That's great thank you 😊

Re: Sky Q main box stuck

Greenfingers001 — Mon, 04 Dec 2023 08:57:46 GMT

Thanks for escalating this. We’ve sent @RichStevens an invite to chat.

Re: Sky Q main box stuck

RichStevens — Mon, 04 Dec 2023 23:29:56 GMT

Thanks all, I got in touch with Sky and they're replacing the box 😊