https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4497717#M617158 <P>It sounds like you have an additional, separate subscription directly with Disney+ which you would need to cancel with them.</P> Sun, 03 Dec 2023 09:32:56 GMT Mark39 2023-12-03T09:32:56Z https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4497709#M617154 <P>I subscribed to Disney+ and saw from my statements I was being charged twice each month. I cancelled my subscription for Disney+ completely and it even confirms on screen that I don't have an active Disney+ account yet I am still being charged. I completed the cancellation process via Sky account and I can see it's worked as I'm only being charged once a month now but I cancelled the whole package so cannot understand how I'm still being charged. (I didnt subscribe via a third party either). I've contacted Sky directly and they couldn't see anything</P> Sun, 03 Dec 2023 09:19:24 GMT https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4497709#M617154 Naiomi 2023-12-03T09:19:24Z https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4497717#M617158 <P>It sounds like you have an additional, separate subscription directly with Disney+ which you would need to cancel with them.</P> Sun, 03 Dec 2023 09:32:56 GMT https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4497717#M617158 Mark39 2023-12-03T09:32:56Z https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4498018#M617234 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4639">@Mark39</a>&nbsp;Thank you. I looked at my account via the TV menu, then My Sky and can now see it's 'pending cancellation'.&nbsp;</P> Sun, 03 Dec 2023 14:24:36 GMT https://helpforum.sky.com/t5/Sky-Q/Still-being-charged/m-p/4498018#M617234 Naiomi 2023-12-03T14:24:36Z