topic Multiscreen subscription in Sky Q

Multiscreen subscription

QWERTY11 — Sat, 02 Dec 2023 15:18:17 GMT

Hi, My Sky miniboxes are connected to Sky Q box but not showing any channles and message appears as: please check you subscription entitles you to view this channel on this box - and on main Sky Q box it shows in settings that You dont have the required subscrptoin to use a sky Q minibox.

I dont remember having changed my minibox contract and it was working fine till 2-3 days ago.

Can someone help me reactivate the multiscreen

Thanks

Re: Multiscreen subscription

Lisa-P1987 — Sun, 03 Dec 2023 09:46:51 GMT

Hi there @QWERTY11 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Multiscreen subscription

Addie15 — Tue, 05 Dec 2023 10:20:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.