topic New sky Q box in Sky Q https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497206#M617033 <P>Plugged my new skyQ box in and it doesn't work, old one did, say no signal ?&nbsp;</P> Sat, 02 Dec 2023 14:59:30 GMT Lewismatt2 2023-12-02T14:59:30Z New sky Q box https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497206#M617033 <P>Plugged my new skyQ box in and it doesn't work, old one did, say no signal ?&nbsp;</P> Sat, 02 Dec 2023 14:59:30 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497206#M617033 Lewismatt2 2023-12-02T14:59:30Z Re: New sky Q box https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497207#M617034 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3915869">@Lewismatt2</a>&nbsp;wrote:<BR /> <P>Plugged my new skyQ box in and it doesn't work, old one did, say no signal ?&nbsp;</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3915869">@Lewismatt2</a>&nbsp;</P> <P>&nbsp;</P> <P>Do you have your own dish or do you have a connection to a communal feed ?</P> <P>&nbsp;</P> <P>If you have a communal feed the chances are that the LNB type is set incorrectly<BR />You need to check/change the LNB type to SCR - this is in an engineer's menu<BR /><BR />To access it :<BR /><BR />press Home<BR />Scroll to Settings - but do not press enter/select at this point<BR />Press 0 0 1 in sequence followed by the Enter/ select button<BR />you should now get the engineer's menu<BR /><BR />Select the LNB Type &amp; set to SCR if necessary<BR /><BR />After changing the LNB type power down your SKY Q box and restart it for the change to come into effect</P> Sat, 02 Dec 2023 15:02:23 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497207#M617034 nigea99 2023-12-02T15:02:23Z Re: New sky Q box https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497224#M617039 <P>Thanks that worked <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span><span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Sat, 02 Dec 2023 15:14:01 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-Q-box/m-p/4497224#M617039 Lewismatt2 2023-12-02T15:14:01Z