topic Re: Sky Q Mini boxes not connecting in Sky Q

Sky Q Mini boxes not connecting

Jmmhill — Sat, 02 Dec 2023 13:09:28 GMT

I want to speak to someone regarding my SkyQ mini boxes. They are not connecting .. we had issues with signal dropping and got BT out thinking it was them. We got new router, BT Discs and it's not my WiFi..

I have tried calling Sky and disappointing to see that the calls get diverted to automated phones and they then just direct you to the forum again... Not really great customer service

Re: Sky Q Mini boxes not connecting

Laing1 — Sat, 02 Dec 2023 14:02:46 GMT

@Jmmhill wrote:

I want to speak to someone regarding my SkyQ mini boxes. They are not connecting .. we had issues with signal dropping and got BT out thinking it was them. We got new router, BT Discs and it's not my WiFi..

I have tried calling Sky and disappointing to see that the calls get diverted to automated phones and they then just direct you to the forum again... Not really great customer service

@Jmmhill as BT is your broadband provider then your mini boxes do not connect to your wifi the connect to a mesh that is produced by your Q main box if you have not already tried

try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini boxes

Re: Sky Q Mini boxes not connecting

Jmmhill — Sat, 02 Dec 2023 14:40:45 GMT

Thanks @Laing1

I have completed this already with no success and gone through the resets several times..

I understand the mesh system sky creates and even switched off by discs in case the were clashing ... all with no resolution so far .. I do appreciate the note though .. Thanks 👍

Re: Sky Q Mini boxes not connecting

Laing1 — Sat, 02 Dec 2023 14:44:09 GMT

@Jmmhill wrote:

Thanks @Laing1

I have completed this already with no success and gone through the resets several times..

I understand the mesh system sky creates and even switched off by discs in case the were clashing ... all with no resolution so far .. I do appreciate the note though .. Thanks 👍

@Jmmhill I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q Mini boxes not connecting

Lisa-P1987 — Sat, 02 Dec 2023 15:14:41 GMT

Thanks for escalating this. We’ve sent @Jmmhill an invite to chat.

Re: Sky Q Mini boxes not connecting

Lisa-P1987 — Mon, 04 Dec 2023 15:09:26 GMT

We are still looking to help you @Jmmhill . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q Mini boxes

Darren686 — Mon, 04 Dec 2023 19:36:30 GMT

Do Skyq mini boxes connect directly, or do they need a Sky intervention. I'm wanting to acquire another one?
Thanks

Re: Sky Q Mini boxes

PandJ2020 — Mon, 04 Dec 2023 19:44:52 GMT

@Darren686 wrote:
Do Skyq mini boxes connect directly, or do they need a Sky intervention. I'm wanting to acquire another one?
Thanks

It's not clear what you're asking. But you can only 'acquire' them from Sky - they are loaned to you usually for one-off charge of £50. Sounds like you already pay for multiroom.