SKY BOX not working

RichardP2 — Sat, 02 Dec 2023 13:40:08 GMT

Hi,

I have a pretty new sky box from yourselves.

however it has started freezing and then turning itself off. It whirrs for a while. It happened yesterday and I unplugged the box. It was ok after 5 minutes.
however it has happened 3 times already this morning.

can you help please?

rich

Re: SKY BOX not working

Laing1 — Sat, 02 Dec 2023 13:59:37 GMT

@RichardP2 wrote:

Hi,

I have a pretty new sky box from yourselves.

however it has started freezing and then turning itself off. It whirrs for a while. It happened yesterday and I unplugged the box. It was ok after 5 minutes.
however it has happened 3 times already this morning.

can you help please?

rich

@RichardP2 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

topic SKY BOX not working in Sky Q

SKY BOX not working

Re: SKY BOX not working