topic Re: Received replacement Sky Q remote control but no on screen instructions to set it up. in Sky Q

Received replacement Sky Q remote control but no on screen instructions to set it up.

BethChez — Fri, 01 Dec 2023 19:01:16 GMT

Ordered a replacement Sky Q remote as I thiught my old one stopped working . Received new one and having same problem. The lights on the remote flash but no on screen instructions to set it up .

What else can I try?

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Chodley — Fri, 01 Dec 2023 19:06:31 GMT

Assume you got the light to flash with 7&9?

did you then hold down 1&3?

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

nigea99 — Fri, 01 Dec 2023 19:08:07 GMT

@BethChez wrote:

Ordered a replacement Sky Q remote as I thiught my old one stopped working . Received new one and having same problem. The lights on the remote flash but no on screen instructions to set it up .

What else can I try?

1st try reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

BethChez — Fri, 01 Dec 2023 19:30:38 GMT

I've tried holding 7 & 9 , lights flashed 4 times. I then pressed 1 & 3 with 20 flashes , but then nothing .

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Bear09 — Fri, 01 Dec 2023 19:53:29 GMT

Thus service iss as disgusting

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Chodley — Fri, 01 Dec 2023 19:55:13 GMT

@Bear09 wrote:
Thus service iss as disgusting

Pub opened early today?

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Invisiblename — Fri, 01 Dec 2023 20:18:28 GMT

@Chodley wrote:
@Bear09 wrote:
Thus service iss as disgusting
Pub opened early today?

😂🤣😂

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Hmmmmm123 — Thu, 11 Jan 2024 14:04:55 GMT

I have exactly the same problem, can't set up new remote, they say i have a connectivity issue. It has worked with this set up for years. We have sky box in other room, Thought remote was incorrect. new remote has all the lights flashing but can't connect.

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

MightyQuinn — Thu, 11 Jan 2024 14:14:07 GMT

Hi @Hmmmmm123 Did you try power rebooting your Sky Q box first? The remote should work after 7 & 9 by IR (line of sight to box).

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Greekislander — Sat, 14 Jun 2025 09:48:59 GMT

Did you solve this? I have the same problem no on screen instructions atruxtions!

Re: Received replacement Sky Q remote control but no on screen instructions to set it up.

Chodley — Sat, 14 Jun 2025 14:43:57 GMT

@Greekislander wrote:
Did you solve this? I have the same problem no on screen instructions atruxtions!

Is the box in line of sight from the remote?