topic Re: Sky q mini box keeps freezing in Sky Q

Sky q mini box keeps freezing

walkthedog — Thu, 30 Nov 2023 21:55:47 GMT

I've just been told by my family that our sky q mini box picture has been freezing on and off for months.. They have turned it off at the wall and back on again many times. This can help for a while but the problem soon re surfaces. It has now got to the point of being unwatchable. The main sky q box is ok. Broadband is good also.

Re: Sky q mini box keeps freezing

oldfella — Thu, 30 Nov 2023 22:09:39 GMT

@walkthedog wrote:

I've just been told by my family that our sky q mini box picture has been freezing on and off for months.. They have turned it off at the wall and back on again many times. This can help for a while but the problem soon re surfaces. It has now got to the point of being unwatchable. The main sky q box is ok. Broadband is good also.

Hi @walkthedog

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky q mini box keeps freezing

walkthedog — Fri, 01 Dec 2023 09:56:19 GMT

Hi oldfella. Thanks for your quick reply. I've tried your suggestions. I will give it the day to see if the problem has gone. If not I will be getting intouch with sky directly. Thanks again 👍🏻

Re: Sky q mini box keeps freezing

TALSIreland — Mon, 26 Feb 2024 21:14:57 GMT

I've had this problem for quite a while now (2 years) only on one mini box. Done all the above suggestions, got the booster, had an engineer etc. and still doesn't work. If you get it solved please let me know. 🙏

Re: Sky q mini box keeps freezing

Geodor — Sun, 16 Jun 2024 08:52:17 GMT

Hi,

tried your advice. Seems ok sofar.

Thanks for tour help.

George.