topic Re: Sound lose on channel 5 when adverts come on in Sky Q

Sound lose on channel 5 when adverts come on

Peter44 — Sat, 14 Oct 2023 19:44:25 GMT

Losing sound on Channel 5HD when adverts come on and doesn't return until I change channel and change back again?

Re: Sound lose on channel 5 when adverts come on

Teepi — Sun, 05 Nov 2023 19:54:06 GMT

I get the same. Weird.

Re: Sound lose on channel 5 when adverts come on

W11 — Wed, 08 Nov 2023 19:55:09 GMT

I am also getting this, but when the program restarts, the sound doesn't come back until I change channel up and back again.

Re: Sound lose on channel 5 when adverts come on

Lee+McD — Thu, 09 Nov 2023 22:27:13 GMT

Same here too. Nice to see Sky offering up a resolution. I've seen posts from last year with exactly the same issue, with no answer.

Strange that it only seems to affect Channel 5.

Alomg with low sound output that can't be changed, Sky seem to have a lot of issue. I'll be glad when I move to Freesat..........

Re: Sound lose on channel 5 when adverts come on

mazscho — Sat, 11 Nov 2023 12:49:56 GMT

I have exactly the same! Weird!

Re: Sound lose on channel 5 when adverts come on

Walster — Sun, 12 Nov 2023 21:54:09 GMT

We have been having sound loss on Channel 5 on our Sky Q box for a few months. The sound only returns if you switch to another channel and then back again.

Re: Sound lose on channel 5 when adverts come on

mazscho — Mon, 13 Nov 2023 07:02:38 GMT

Yes...I have discovered that that brings the sound back! It's very strange...especially as it doesn't happen on any other channel!

Re: Sound lose on channel 5 when adverts come on

BelRose — Mon, 13 Nov 2023 20:38:53 GMT

We are regularly losing sound on channel 5. We have to turn over and turn channel back again?? Why is this?? We have a sky+ box etc .

Re: Sound lose on channel 5 when adverts come on

DxB1 — Tue, 14 Nov 2023 10:08:15 GMT

I have been having the same issue with loss of sound on channel 5 when the adverts start. I spoke to a Sky technical advising to power off the Sky Q box then restart, I then was told to go to recordings - manage to check the amound of disc space used. My hard drive was showing 79% full, tech guy told me to delete some recordings down to 65% to free up space, this is a know problem according to Sky.

I will now monitor this to see if the issue has cleared.

Re: Sound lose on channel 5 when adverts come on

mazscho — Tue, 14 Nov 2023 10:11:00 GMT

@DxB1...will be interesting to see if this works

Re: Sound lose on channel 5 when adverts come on

JEP1 — Mon, 20 Nov 2023 19:31:19 GMT

We're having the same problem on Channel 5 adverts, as others have said if you change channel then go back it's fine. Just checked our disk space and there's only 26% used, so 74% free!

Well try powering off Sky Q box next time, but if it's a known problem shouldn't Sky be trying to do something to rectify it?

Re: Sound lose on channel 5 when adverts come on

mazscho — Mon, 20 Nov 2023 20:53:20 GMT

@JEPI: Obviously a common problem...why indeed are Sky not sorting it?

Re: Sound lose on channel 5 when adverts come on

GingerWhinger — Thu, 23 Nov 2023 20:53:17 GMT

I also get same problem hard disk used only 8%, come on sky sort this problem out.

Re: Sound lose on channel 5 when adverts come on

Daniel-F — Fri, 24 Nov 2023 15:26:51 GMT

Hi all,

Thanks for all commenting on this thread about this issue you are seeing on Channel 5.

Can everyone who is still experiencing this issue get me some examples of dates / times when this is happening exactly moving forward or if you have something that's recently happened and you are adament on the date / time that would also be great.

Also, can you please go to settings > system info and get me your hardware & software version numbers?

Re: Sound lose on channel 5 when adverts come on

W11 — Fri, 24 Nov 2023 16:00:15 GMT

Hi. This happened last night 23 November at 7.15. My software version is q230.000.14.00(5nf3ptk). Hardware no is 32b206. Hopefully this helps as it is very annoying.

Moderator note: Added details from second comment to keep all info together

Re: Sound lose on channel 5 when adverts come on

Lee+McD — Fri, 24 Nov 2023 17:08:38 GMT

My software and hardware versions are identical to yours. Mine seems to happen in the evenings and over the weekends. Weekdays don't see lm to be too much of an issue.

Just needs to be fixed now (along with the low sound output Sky also know about).

Re: Sound lose on channel 5 when adverts come on

GingerWhinger — Fri, 24 Nov 2023 17:20:45 GMT

My software version is Q230.000.14.00L(5nf3ptk). Hardware no is 32B206

Re: Sound lose on channel 5 when adverts come on

DxB1 — Fri, 24 Nov 2023 17:42:44 GMT

@Daniel-F

I recorderd the loss of sound on my phone whilst watching Channel 5 when the adverts came on - 13th. November at 22:02

The recording showing the advert with sound and then the loss of sound.

If you would like me to send the recording I will need a whatsApp number.

Derek

Re: Sound lose on channel 5 when adverts come on

Walster — Fri, 24 Nov 2023 19:53:16 GMT

My software and hardware serial numbers are the same as others on this thread.
just lost sound on Channel 5 at 19.45 as TUI advert came on. Only returned after switching channels.

Re: Sound lose on channel 5 when adverts come on

mazscho — Fri, 24 Nov 2023 21:04:03 GMT

My software and hardware numbers are the same as all the others.