topic Unable to sign up to Sky Q + Broadband at this address in Sky Q

Unable to sign up to Sky Q + Broadband at this address

DishOnTheWall — Thu, 30 Nov 2023 12:29:22 GMT

Hello

I am a new customer to sky and was just trying to sign up to Sky Q and broadband deal online but after i input my details the website thinks I am already a customer or have been a customer in the last 12 months. I have never been a customer and have recently moved into this property. There is a sky dish on the property and cables left in the living room so there must have been sky here previously. I tried to chat to a human online but only got the AI chatbot. Does anyone know how to get this sorted?

Thanks

Re: Unable to sign up to Sky Q + Broadband at this address

Laing1 — Thu, 30 Nov 2023 13:35:24 GMT

@DishOnTheWall wrote:

Hello

I am a new customer to sky and was just trying to sign up to Sky Q and broadband deal online but after i input my details the website thinks I am already a customer or have been a customer in the last 12 months. I have never been a customer and have recently moved into this property. There is a sky dish on the property and cables left in the living room so there must have been sky here previously. I tried to chat to a human online but only got the AI chatbot. Does anyone know how to get this sorted?

Thanks

@DishOnTheWall afraid you will need to perevere with trying to contact Sky

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Unable to sign up to Sky Q + Broadband at this address

DishOnTheWall — Thu, 30 Nov 2023 13:38:10 GMT

thanks for the feedback @Laing1 - i've never known it be so hard to sign up to a company, really didnt want to waste my credit sitting waiting on hold to sky

Re: Unable to sign up to Sky Q + Broadband at this address

Mark39 — Thu, 30 Nov 2023 13:44:49 GMT

@DishOnTheWall wrote:

Hello

I am a new customer to sky and was just trying to sign up to Sky Q and broadband deal online but after i input my details the website thinks I am already a customer or have been a customer in the last 12 months. I have never been a customer and have recently moved into this property. There is a sky dish on the property and cables left in the living room so there must have been sky here previously. I tried to chat to a human online but only got the AI chatbot. Does anyone know how to get this sorted?

Thanks

Try signing up using your browser's incognito/privacy mode, and be sure to be signed out before doing so.

Re: Unable to sign up to Sky Q + Broadband at this address

caesarome — Thu, 30 Nov 2023 13:51:14 GMT

@DishOnTheWall wrote:

There is a sky dish on the property and cables left in the living room so there must have been sky here previously.

If the previous tenant hasn't cancelled their subscription then this might be why you are having issues.

Re: Unable to sign up to Sky Q + Broadband at this address

DishOnTheWall — Thu, 30 Nov 2023 13:55:30 GMT

Thanks @Mark39 I'll give that a try. I'm not sure it will make a difference as i've never had a sky account ever so shouldnt have any cookies etc present but its worth a shot

@caesaromeif that is the case then its shocking given that i have no contact for anyone living here previously.

Re: Unable to sign up to Sky Q + Broadband at this address

DishOnTheWall — Thu, 30 Nov 2023 15:18:10 GMT

ended up calling them - sorted over the phone - thanks for everyones suggestions