topic Re: Sky Q box on its way out? in Sky Q

Sky Q box on its way out?

angryhobbit — Mon, 27 Nov 2023 20:46:38 GMT

I've had my Q box for about 6 years. Last week I was getting a "no satellite signal" error. Then it wouldn't turn on at all, but got around that by re-pairing the remote. When it came back on all my recordings and app logins were gone.

Does it sound like the box is knackered?

Re: Sky Q box on its way out?

Mr+Flibbles+86 — Tue, 28 Nov 2023 08:55:14 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box on its way out?

Mr+Flibbles+86 — Thu, 30 Nov 2023 08:59:10 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q box on its way out?

angryhobbit — Thu, 30 Nov 2023 09:30:05 GMT

Update: I spoke to sky and an engineer came out and replaced the box.