topic Re: Sky Q mini boxes not working in Sky Q

Sky Q mini boxes not working

james115 — Wed, 29 Nov 2023 12:16:02 GMT

For a week now our Sky Q mini boxes are not working.

We keep getting informed that we are not getting a network connection ,we have tried everything but still not working .

Re: Sky Q mini boxes not working

Mr+Flibbles+86 — Thu, 30 Nov 2023 08:13:58 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini boxes not working

Quoman7 — Thu, 30 Nov 2023 08:42:17 GMT

@james115 wrote:

For a week now our Sky Q mini boxes are not working.

We keep getting informed that we are not getting a network connection ,we have tried everything but still not working .

Hi @james115 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Sky Q mini boxes not working

Lisa-P1987 — Sat, 02 Dec 2023 10:33:12 GMT

We are still looking to help you @james115 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks