topic Lost recordings including purchases in Sky Q

Lost recordings including purchases

BCT1 — Wed, 29 Nov 2023 19:35:05 GMT

After a power cut, quite a long one, i have tried to access recordings - especially purchased films, of which there are now none left. Then i found all of the recordings made from the programmes are lost, plus the list of recordings scheduled has disappeared - despite there being recordings scheduled on the TV guide over the coming week. When a recording is listed as happening on the guide, a check shows that no recording is occurring - still nothing on the recordings section. Is the box broken?

Re: Lost recordings including purchases

oldfella — Wed, 29 Nov 2023 19:42:26 GMT

@BCT1 wrote:

After a power cut, quite a long one, i have tried to access recordings - especially purchased films, of which there are now none left. Then i found all of the recordings made from the programmes are lost, plus the list of recordings scheduled has disappeared - despite there being recordings scheduled on the TV guide over the coming week. When a recording is listed as happening on the guide, a check shows that no recording is occurring - still nothing on the recordings section. Is the box broken?

Hi @BCT1

Purchased buy and keep content can be re-downloaded

Re: Lost recordings including purchases

BCT1 — Wed, 29 Nov 2023 19:44:25 GMT

Thank you - this is my first use of the discussion group, and i appreciate your help

Re: Lost recordings including purchases

oldfella — Wed, 29 Nov 2023 19:57:30 GMT

@BCT1 wrote:

Thank you - this is my first use of the discussion group, and i appreciate your help

Hi @BCT1

Looks like you may have a Hard drive issue.

Check out the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Lost recordings including purchases

BCT1 — Thu, 30 Nov 2023 13:10:13 GMT

Thank you