topic My Sky Q main box is not working. I have tried turning off from the main electrical switch twice but in Sky Q

My Sky Q main box is not working. I have tried turning off from the main electrical switch twice but

Luxylux345 — Wed, 29 Nov 2023 16:25:24 GMT

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

Daniel0210 — Wed, 29 Nov 2023 16:34:10 GMT

@Luxylux345

Any on-screen message?

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

oldfella — Wed, 29 Nov 2023 16:49:04 GMT

@Luxylux345 wrote:

My Sky Q box is not working. I have disconnected from the main electric socket twice, however it is still not working?

Hi @Luxylux345

If the Standby button (on the front right of the box) is Amber try pressing that.

If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

Luxylux345 — Wed, 29 Nov 2023 17:12:09 GMT

Thank you Oldfella,

Sky Q now working.

Re: My Sky Q main box is not working. I have tried turning off from the main electrical switch twice

Tony+Ballam — Wed, 29 Nov 2023 17:50:31 GMT

Thanks. Fixed my problem