topic Re: 2tb hard drive broken in Sky Q

2tb hard drive broken

Dave+n+lin — Mon, 19 Jun 2023 12:05:04 GMT

Hello my sky q box hard drive has gone wrong it will not record or play back at all. I have ordered a new box online via sky help but I notice that there is a shortage of 2tb boxes which mine is. Am I likely to get a reduced hard drive size replacement or can I get my current box fixed and returned? it doesn't seem possible to be able to speak to anyone regarding this.
Thanks for any help

Re: 2tb hard drive broken

TimmyBGood — Mon, 19 Jun 2023 12:18:20 GMT

@Dave+n+lin

There's almost certainly no mechanism for 'fix and return'. I guess you'll find out if the system is smart enough to spot you have a 2TB: the default main Q box since October 2019 has been the 1TB UHD/HDR model.

Re: 2tb hard drive broken

Dave+n+lin — Tue, 20 Jun 2023 15:04:52 GMT

Solved my problem. I discovered after posting that because I have sky talk I can simply dial 150 and actually speak to someone. The very helpful gent confirmed that yes a replacement box was on its way but this would definitely be a 1tb box as 2tb are now very rare, but and here is the good bit for me I could refuse the 1tb box when it arrived and he has arranged for an engineer to call to my house and fix the 2tb box. I am stuck without the convenience of sky for a while but this is a far better solution for me personally as our household would be struggling with just a 1tb box. So sorted for me and maybe help someone else with the same circumstances.

Re: 2tb hard drive broken

IlyasUddin — Wed, 29 Nov 2023 14:21:36 GMT

Please can you book me an engineer

Re: 2tb hard drive broken

daveNOS — Wed, 29 Nov 2023 14:57:30 GMT

@IlyasUddin wrote:
Please can you book me an engineer

@IlyasUddin No one here can book an engineer for you, the forum is manned mainly by customers so you will have to call Sky yourself to request an engineer visit.