https://helpforum.sky.com/t5/Sky-Q/Multiscreen-not-working/m-p/4493868#M616225 <P>I received my multiscreen box yesterday and the remote is not working .</P> Wed, 29 Nov 2023 11:33:55 GMT Karen2807 2023-11-29T11:33:55Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen-not-working/m-p/4493868#M616225 <P>I received my multiscreen box yesterday and the remote is not working .</P> Wed, 29 Nov 2023 11:33:55 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen-not-working/m-p/4493868#M616225 Karen2807 2023-11-29T11:33:55Z https://helpforum.sky.com/t5/Sky-Q/Multiscreen-not-working/m-p/4493893#M616229 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3913028">@Karen2807</a>&nbsp;wrote:<BR /> <P>I received my multiscreen box yesterday and the remote is not working .</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3913028">@Karen2807</a>&nbsp;</P> <P>Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Wed, 29 Nov 2023 11:52:33 GMT https://helpforum.sky.com/t5/Sky-Q/Multiscreen-not-working/m-p/4493893#M616229 oldfella 2023-11-29T11:52:33Z