Faulty sky Q

EBY1 — Wed, 29 Nov 2023 09:13:19 GMT

Our sky Q remote will randomly sound the alarm for locating a lost remote and also the remote looses its connection to the box+tv on a daily basis and has to be re-connected holding 1&3 together and following the steps, just bought a brand new genuine remote and still has the same issues, guessing the sky Q box is now faulty

Re: Faulty sky Q

oldfella — Wed, 29 Nov 2023 09:51:53 GMT

@EBY1 wrote:

Our sky Q remote will randomly sound the alarm for locating a lost remote and also the remote looses its connection to the box+tv on a daily basis and has to be re-connected holding 1&3 together and following the steps, just bought a brand new genuine remote and still has the same issues, guessing the sky Q box is now faulty

Hi @EBY1

First check on the front of the Q box that the centre button (where the blue ring and red record lights show) is not sticking.

If that seems OK

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote

Try completly resetting your remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Faulty sky Q

Re: Faulty sky Q