topic MR104 in Sky Q

MR104

Tania+J — Tue, 28 Nov 2023 21:25:33 GMT

MR104 error message and I have read all the previous advice but a) I’m not technical, b) I'm a user not an engineer abd c) I pay enough money per month to expect a reasonable amount of help from the service provider. It says if an 'x' on the status, come here 🤦🏽‍♀️

Re: MR104

oldfella — Tue, 28 Nov 2023 21:29:34 GMT

@Tania+J wrote:

MR104 error message and I have read all the previous advice but a) I’m not technical, b) I'm a user not an engineer abd c) I pay enough money per month to expect a reasonable amount of help from the service provider. It says if an 'x' on the status, come here 🤦🏽‍♀️

Hi @Tania+J

Assume this is on a Sky Q mini box.

You need to say exactly what box you see the X in and what is it against.

Re: MR104

Tania+J — Tue, 28 Nov 2023 21:46:46 GMT

It says "Connection to Sky Q box" then underneath it says "Your Sky Q Mini box has not been connected to your Sky Q box" with the option to "Reactivate" which I've selected but it still doesn't by work?

Re: MR104

Tania+J — Tue, 28 Nov 2023 21:56:58 GMT

The message on the screen says:

There has been a problem, finding your Sky Q box on the network.

Go to your Sky Q box and select settings > status.

If any status has a cross, highlight it for more information.

If they are all ticked, restart your Sky Q box, and wait a few minutes while we re-try.

For further help go to sky.com/Qconnectivity

Re: MR104

oldfella — Tue, 28 Nov 2023 22:01:58 GMT

@Tania+J wrote:

The message on the screen says:

There has been a problem, finding your Sky Q box on the network.

Go to your Sky Q box and select settings > status.

If any status has a cross, highlight it for more information.

If they are all ticked, restart your Sky Q box, and wait a few minutes while we re-try.

For further help go to sky.com/Qconnectivity

Hi @Tania+J

Is this Status in the main Q box or the mini?

Make sure that it is the main Q box for a start that has all the Ticks.

Re: MR104

Tania+J — Tue, 28 Nov 2023 22:13:25 GMT

The main box did have everything ticked but now it has a "x" and "Watch on Sky Q Mini box - Your Sky Q box needs to be authorised to use this service. Please ensure it's connected to broadband so this can happen" but the network connection is ticked. says cannot connect to Sky Q mini box so I can't watch TV downstairs now either. I've somehow made it worse.

Re: MR104

Tania+J — Tue, 28 Nov 2023 22:16:22 GMT

I've turned it off and back in and now saying technical fault and Toni deer my viewing card. TV downstairs was working fine before

Re: MR104

Tania+J — Tue, 28 Nov 2023 22:47:57 GMT

Downstairs is working again now but upstairs still knackered. Virgin it is then 😂

Re: MR104

Afryat — Mon, 04 Dec 2023 13:20:57 GMT

Hi, Same issues here. Every Day 'There has been a problem finding your Sky Q box on the network'.
To my my mind, its only started since they added the option to use the Sky Q box as a network booster.