topic Re: Sky Q no HD in Sky Q

Sky Q no HD

Lucy47 — Tue, 28 Nov 2023 19:36:13 GMT

Evening. We've just had some work done at the house and both Sky Ariel's were removed. I can now only get a signal on non HD channels when just 1 port is used. I've tried both configurations (Ariel's/ports) with no success.

if both ports are in, in either config there is no signal.
any help would be appreciated

Re: Sky Q no HD

nigea99 — Tue, 28 Nov 2023 19:40:02 GMT

@Lucy47 wrote:

Evening. We've just had some work done at the house and both Sky Ariel's were removed. I can now only get a signal on non HD channels when just 1 port is used. I've tried both configurations (Ariel's/ports) with no success.

if both ports are in, in either config there is no signal.
any help would be appreciated

hi @Lucy47

It sounds like maybe one of the cables may be causing a short on the power.

Check that none of the fine very strands of the outer sheathing copeer are touching the central core wire.

BTW with SKY Q each cable carries approx half the channels - one is used for each polarity - one for horizontal & one for vertical

Re: Sky Q no HD

oldfella — Tue, 28 Nov 2023 19:53:01 GMT

Hi @Lucy47

Check that both cables do not have the central copper conductor bent or broken.

They should sit exactly in the centre of the connector and protrude by 2 or 3 mm

oldfella_0-1662414711977.png

Re: Sky Q no HD

Lucy47 — Tue, 28 Nov 2023 20:19:16 GMT

Many thanks. I started again, cut cable, reconnected and now ok! The connectiors at the back are rubbish tho!