topic Re: No internet connection on sky Q box . in Sky Q

No internet connection on sky Q box .

Adcam68 — Mon, 27 Nov 2023 20:51:45 GMT

Hi , we have NO intenet connection to sky Q box but have to other devices, this also means no multi room use either, is our sky Q box broken? Thanks

Re: No internet connection on sky Q box .

Mr+Flibbles+86 — Tue, 28 Nov 2023 08:56:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet connection on sky Q box .

idol+the+bear — Tue, 28 Nov 2023 12:22:33 GMT

If you have a Sky router press the reset button on the back of the router and then do a search for your network on the Q box and it should appear to connect to.

Re: No internet connection on sky Q box .

Mr+Flibbles+86 — Thu, 30 Nov 2023 10:07:37 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks