topic Re: Change Netflix account on Sky Q in Sky Q

Change Netflix account on Sky Q

Chestermunch — Mon, 11 Sep 2023 11:35:43 GMT

Hi there,

I got Sky Q installed a couple of days ago but could not get it to recognise my Netflix account which was already setup. I entered a generic email address and password just to get it working, which it did.

I am now trying to change it to the correct Netflix account - I go into the Netflix app and sign out - when I then sign into the Netflix app with the correct details, Q tells me that there is already a Netflix account linked and reverts back to the original one.

Please help.

Re: Change Netflix account on Sky Q

Laing1 — Mon, 11 Sep 2023 15:23:00 GMT

@Chestermunch wrote:

Hi there,

I got Sky Q installed a couple of days ago but could not get it to recognise my Netflix account which was already setup. I entered a generic email address and password just to get it working, which it did.

I am now trying to change it to the correct Netflix account - I go into the Netflix app and sign out - when I then sign into the Netflix app with the correct details, Q tells me that there is already a Netflix account linked and reverts back to the original one.

Please help.

@Chestermunch have a look at the link below it may help

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-netflix

Re: Change Netflix account on Sky Q

Chestermunch — Mon, 11 Sep 2023 16:52:49 GMT

Thank you. So it appears in the FAQs once an account is attached it cannot be undone.

Re: Change Netflix account on Sky Q

Laing1 — Mon, 11 Sep 2023 17:13:16 GMT

@Chestermunch wrote:

Thank you. So it appears in the FAQs once an account is attached it cannot be undone.

@Chestermunch I think if you link the wrong account you need to contact netflix direct

https://help.netflix.com/en

Re: Change Netflix account on Sky Q

Woonona+Phil — Mon, 27 Nov 2023 19:36:01 GMT

I have the same issue. Is there a fix??

Re: Change Netflix account on Sky Q

Woonona+Phil — Tue, 28 Nov 2023 11:27:01 GMT

Netflix customer service have to unlink the wrong Netflix account feom Sky

Re: Change Netflix account on Sky Q

Chodley — Tue, 28 Nov 2023 12:04:34 GMT

@Woonona+Phil wrote:
Netflix customer service have to unlink the wrong Netflix account feom Sky

Did you manage to get them to do that then?

Re: Change Netflix account on Sky Q

Chestermunch — Tue, 28 Nov 2023 12:58:51 GMT

Thanks for the reply but I just couldn't get through to customer service. It was easier to leave the wrong nextflix account attached and cancel the payment to them.