topic Re: Change Netflix account in Sky Q

Change Netflix account

Will+Sussex — Thu, 25 May 2023 09:47:52 GMT

I was using a relatives Netflix who no longer has the package so I have now signed up to HD and have Netflix included. How do I change this on my sky Q and set up an new account as does not seem an option to log out.

I also am not sure how to activate my new included Netflix as have had no confirmation email etc.

Re: Change Netflix account

Lisa-P1987 — Fri, 26 May 2023 07:55:02 GMT

Hi there @Will+Sussex You need to go to help section on the Netflix app and there is a sign out option there.
Once you have signed out you can reboot your Sky Box and go through the activation process.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Change Netflix account

tregch — Mon, 20 Nov 2023 15:48:42 GMT

I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time?

Re: Change Netflix account

Chodley — Mon, 20 Nov 2023 16:51:25 GMT

@tregch wrote:
I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time?

No it should sign out immediately. Do you get any errors or anytghing odd happen when you choose Sign Out in the help menu?

Re: Change Netflix account

tregch — Mon, 20 Nov 2023 17:06:12 GMT

No, it logs out but then if I go back into it, I'm logged in again. I had also lost access to Netflix but now it's back again, most bizarre. I'll get my daughter to check that she has access later! It's been ridiculous to sort out, I spoke to 2 different people at Sky today & neither could help!

Re: Change Netflix account

Woonona+Phil — Mon, 27 Nov 2023 19:27:29 GMT

I have the same issue. When i log out of Netflix on sky box i can't amend the username to login to a different Netflix account. Is there a solution?

Re: Change Netflix account

Mr+Flibbles+86 — Tue, 28 Nov 2023 08:38:14 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Change Netflix account

Woonona+Phil — Tue, 28 Nov 2023 11:28:24 GMT

I've sorted it. Netflix customer service have to unlink the wrong Netflix account with sky.

Re: Change Netflix account

Sophie58 — Sat, 30 Dec 2023 13:16:20 GMT

Do you need to call or is there a online chat option? Also what details do they need?

thanks

Re: Change Netflix account

Chodley — Sat, 30 Dec 2023 14:26:51 GMT

@Sophie58 wrote:
Do you need to call or is there a online chat option? Also what details do they need?

thanks

Call them. It will be a lot faster and easier.