topic Re: TV and broadband issues in Sky Q

TV and broadband issues

Bigman69 — Mon, 27 Nov 2023 11:37:10 GMT

TV and broadband issues

PandJ2020 — Mon, 27 Nov 2023 11:46:17 GMT

@Bigman69 wrote:
TV and broadband issues

You'll need to be just a tad more specific...

Bigman69 — Mon, 27 Nov 2023 11:58:38 GMT

I'm meant to get 600 minimum 400 and don't believe that's happening.......TV pixels...... programmes buffering

GD1 — Mon, 27 Nov 2023 12:02:16 GMT

@Bigman69 Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

PandJ2020 — Mon, 27 Nov 2023 12:44:50 GMT

@Bigman69 wrote:
I'm meant to get 600 minimum 400 and don't believe that's happening.......TV pixels...... programmes buffering

Broadband speeds are measured to your router. You may not get the full bandwidth depending on many factors.

If the TV is pixelating then it sounds like an issue with your dish.

Bigman69 — Mon, 27 Nov 2023 13:11:12 GMT

Ok many thanks 👍

Chodley — Mon, 27 Nov 2023 16:34:02 GMT

Stand next to your router with a phone* (or use a wired PC) and go to speedtest.net to find out what real broadband speed you are getting.

* wifi sometimes can't get as high as 600Mb so it's best to use a cabled connection for this test.

Bigman69 — Mon, 27 Nov 2023 17:01:08 GMT

I did .....60/70/80

Chodley — Mon, 27 Nov 2023 18:00:04 GMT

@Bigman69 wrote:
I did .....60/70/80

On a fibre to the house connection?

Bigman69 — Mon, 27 Nov 2023 18:46:03 GMT

Bigman69 — Mon, 27 Nov 2023 18:46:56 GMT

Re did it there........still meant to b 600

Chodley — Tue, 28 Nov 2023 08:06:48 GMT

"Poor signal" suggests you were not standing next to the router so were bottlenecked by the wifi connection, not the internet connection.