https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4491473#M615822 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Mon, 27 Nov 2023 08:47:17 GMT Mr+Flibbles+86 2023-11-27T08:47:17Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4490921#M615704 <P>Mini boxes both lost network connection. Powered, down, unplugged, restarted and both now want to go through step 1 of 4, but nothing happens. <span class="lia-unicode-emoji" title=":expressionless_face:">😑</span>&nbsp;</P> Sun, 26 Nov 2023 11:40:54 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4490921#M615704 Rob2699 2023-11-26T11:40:54Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4491473#M615822 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Mon, 27 Nov 2023 08:47:17 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4491473#M615822 Mr+Flibbles+86 2023-11-27T08:47:17Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4493703#M616196 <P>We are still looking to help you Rob2699. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Wed, 29 Nov 2023 08:47:06 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-mini-boxes-not-working-Powered-up-and-now-sitting-in-step-1-of-4-but-cannot-get-past-this-ste/m-p/4493703#M616196 Mr+Flibbles+86 2023-11-29T08:47:06Z