topic Sky Q and Broadband issues in Sky Q

Sky Q and Broadband issues

KMM77 — Sun, 26 Nov 2023 15:12:01 GMT

So for the last 3 days my WiFi have been in and out and not one of my sky Q boxes are working, I have tried everything, resetting, rebooting broadband and still nothing. So fed up with paying an absolute fortune and not being able to watch tv and all WiFi keeps dropping. Have gone through everything I have been asked to do on the tv and through the app and just cannot get things working, fed up with calling and being told it's going to an hours wait, I just don't have that time. Just need some good customer service for the first time in 20 years

Re: Sky Q and Broadband issues

Tom-W19 — Mon, 27 Nov 2023 08:38:41 GMT

Hi @KMM77

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147