topic Re: No satellite signal in Sky Q

No satellite signal

Sarah112 — Sun, 26 Nov 2023 09:59:18 GMT

No satellite signal. 2 tvs not working. Followed all the steps , working fine last night and now nothing.

Re: No satellite signal

Wardy1 — Sun, 26 Nov 2023 10:03:00 GMT

Same here, it was losing connection on and off for an hour and now it's off completely, no signal so I'm having to use Netflix and other streaming services.

Re: No satellite signal

Sarah112 — Sun, 26 Nov 2023 10:06:09 GMT

Won't even allow me to use any apps, recordings etc. It's absolute awful

Re: No satellite signal

Daniel0210 — Sun, 26 Nov 2023 10:55:39 GMT

@Sarah112 @Wardy1
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

Re: No satellite signal

Wardy1 — Sun, 26 Nov 2023 12:49:16 GMT

I've fixed mine, there was no satellite signal, unlocked, 0 signal, 0 quality, wideband LNB, sky box restart didn't fix it (tried 3 times) removed LNB cable waited 2 mins, unplugged sky box, screwed LNB cables back in, started sky box and now working with 70 signal and 90 quality.

BTW, it would be a first if a bad connection to a TV caused 2 TVs not to work. @Sarah112 does the box turn on and show green light? Also if it's sky q and the main box doesn't work the other box won't as the other box gets it's stream from the main box via a network connection to it.