topic Re: Can only turn volume up and down in Sky Q

Can only turn volume up and down

jamesmuir — Sat, 25 Nov 2023 17:42:55 GMT

My sky remote has stopped working and can only use volume controls

Re: Can only turn volume up and down

Addie15 — Sun, 26 Nov 2023 10:16:36 GMT

Hi there, jamesmuir. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Can only turn volume up and down

Tom-W19 — Tue, 28 Nov 2023 10:25:51 GMT

Hi @jamesmuir

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Can only turn volume up and down

Laing1 — Tue, 28 Nov 2023 19:52:10 GMT

@jamesmuir wrote:

My sky remote has stopped working and can only use volume controls

@jamesmuir Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.