topic Re: Tv keeps going black screen in Sky Q

Tv keeps going black screen

Stirm — Sat, 25 Nov 2023 15:21:20 GMT

Had sky out on Thursday & he found a fault which he changed sky dish sky box & main output leads since then my TV keeps flickering black screen every now & then only lasts for seconds ?

Re: Tv keeps going black screen

Addie15 — Sun, 26 Nov 2023 10:13:45 GMT

Hi there, Stirm. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tv keeps going black screen

Lisa-P1987 — Tue, 28 Nov 2023 17:28:06 GMT

Thanks for chatting to us @Stirm . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Tv keeps going black screen

Stirm — Tue, 28 Nov 2023 19:24:05 GMT

Sorry

Yes I still need help with the screen keep going off blank?

A sky engineer mentioned about the hdmi lead from TV to sky box but they are ok , I called sky for someone to come out then cancelled as a sky engineer talked me through things to do on the remote ? But unfortunately it still is doing the blank screen its so frustrating as we've had problems now for the last 3 weeks

Re: Tv keeps going black screen

Chodley — Tue, 28 Nov 2023 19:28:00 GMT

How do you know the cable is ok?

Re: Tv keeps going black screen

Stirm — Tue, 28 Nov 2023 20:14:50 GMT

To be honest I don't, but had sky engineer out last Thursday he changed my sky box & new leads & dish , since then my TV has started to go blank??

Re: Tv keeps going black screen

nickt99 — Sun, 10 Dec 2023 17:28:27 GMT

I have same problem as do a number of other users as I did a search - mine has not had anything done to it but this problem has been happening for last few weeks but was just every now and again and now multiple times an hour

have done a box reset as another post suggested (sky recommendation) today so am waiting to see if any better or whether it's time to call sky

Fyi I have changed the hdmi cable as have a few very HQ cables and it made no difference

Re: Tv keeps going black screen

nickt99 — Sun, 10 Dec 2023 17:42:17 GMT

No has not cured it - just went black screen - looks like a call to Sky needee

Re: Tv keeps going black screen

Stirm — Sun, 10 Dec 2023 19:25:42 GMT

It's becoming a blady joke this will be the 3rd time an engineer has come out & we can't watch Netflix cos it turns itself off 😕 it's getting more & more frequent!!

Re: Tv keeps going black screen

Chodley — Sun, 10 Dec 2023 19:29:40 GMT

@Stirm wrote:
To be honest I don't, but had sky engineer out last Thursday he changed my sky box & new leads & dish , since then my TV has started to go blank??

Hmm sounds a bit much of a coincidence, but I would still try a new hdmi cable because it's easy and the most likely cause of the screen blanking.

Re: Tv keeps going black screen

Chodley — Sun, 10 Dec 2023 19:30:38 GMT

@Stirm wrote:
It's becoming a blady joke this will be the 3rd time an engineer has come out & we can't watch Netflix cos it turns itself off 😕 it's getting more & more frequent!!

Hang on, does this only happen when in Netflix?

Re: Tv keeps going black screen

Stirm — Sun, 10 Dec 2023 20:02:52 GMT

No it is constantly going off when watching normal TV

We tried Netflix as fed up with the TV keep going blank but it does it no matter what your watching!

Re: Tv keeps going black screen

nickt99 — Fri, 15 Dec 2023 12:23:48 GMT

Same - all channels and recorded/live and apps - just had box swapped out and it's still does it so clearly a software issue - another sound drop out situation from a year or two ago where Sky never accepted responsibility despite hundreds of reports and always blamed cables/TVs etc then suddenly it was fixed!!!!

Re: Tv keeps going black screen

Chodley — Fri, 15 Dec 2023 14:50:29 GMT

@nickt99 wrote:
Same - all channels and recorded/live and apps - just had box swapped out and it's still does it so clearly a software issue - another sound drop out situation from a year or two ago where Sky never accepted responsibility despite hundreds of reports and always blamed cables/TVs etc then suddenly it was fixed!!!!

If it was a software issue (unless only triggered in very specific contexts) you'd think everyone would have the problem.

Re: Tv keeps going black screen

nickt99 — Sat, 16 Dec 2023 00:48:36 GMT

As I stated this is similar to the sound dropouts from a year or two ago - not everyone had them or noticed them but a significant number of sky q users reported the issue

the same is starting to appear now - watching a program for an hour and 5 or 6 drop outs all lasting 2-10 seconds is not acceptable and clearly users are now starting to report this problem (there are a number of threads here and on Reddit etc)

Re: Tv keeps going black screen

Chodley — Sat, 16 Dec 2023 08:11:21 GMT

I haven't seen a number of threads on here. Not compared to netflix failing to start or wifi issues which clearly are widespread problems.

reddit has 1 thread in the last 2 years (at least in r/SkyQ, is there another forum?) with 7 responses, but only one person with an issue, about a different type of screen blanking problem. And guess what, that one was solved with a new HDMI cable.

Re: Tv keeps going black screen

Stirm — Sat, 16 Dec 2023 15:37:22 GMT

Even if my TV is off & I'm recording it does it all the blady time !