https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/4490182#M615542 <P>We are having problem with the Q box from time to time .it keep coming up asking us to install the card.when we have not even touch the box or card .</P><P>&nbsp;</P><P>can we have a new box sent out given how old the box is .</P><P>&nbsp;</P><P>regards&nbsp;</P><P>mr plunkett</P> Sat, 25 Nov 2023 13:31:42 GMT Paul-50 2023-11-25T13:31:42Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/4490182#M615542 <P>We are having problem with the Q box from time to time .it keep coming up asking us to install the card.when we have not even touch the box or card .</P><P>&nbsp;</P><P>can we have a new box sent out given how old the box is .</P><P>&nbsp;</P><P>regards&nbsp;</P><P>mr plunkett</P> Sat, 25 Nov 2023 13:31:42 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/4490182#M615542 Paul-50 2023-11-25T13:31:42Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/4490186#M615543 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3909376">@Paul-50</a>&nbsp;<BR />You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.</P> <P>&nbsp;</P> <P>Try taking the card out, gently wiping it in case a bit of dust/dirt is on it and reinsert it.&nbsp;</P> Sat, 25 Nov 2023 13:34:04 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box/m-p/4490186#M615543 Daniel0210 2023-11-25T13:34:04Z