topic Re: Error ‘no subscription’ in Sky Q

Error ‘no subscription’

Sara90 — Fri, 24 Nov 2023 21:41:20 GMT

Pls can someone help me!!

I just turned my tv on watxh sky and I have a message saying 'no subscription' it has been working fine all day today not sure what's happened????

please help

Re: Error ‘no subscription’

oldfella — Fri, 24 Nov 2023 21:43:09 GMT

@Sara90 wrote:

Pls can someone help me!!

I just turned my tv on watxh sky and I have a message saying 'no subscription' it has been working fine all day today not sure what's happened????

please help

Hi @Sara90

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Error ‘no subscription’

Sara90 — Fri, 24 Nov 2023 21:47:06 GMT

I'm not looking to download anything.

it's been working fine all day. I've turned it on now and for some reason it just takes me to a blue screen saying 'no subscription' turned the PUK box on and off and still nothing. Internet is working fine

Re: Error ‘no subscription’

KittyMango — Sat, 25 Nov 2023 13:48:20 GMT

I've got the exact same issue! Mine happened yesterday too. Same today. Calling Sky!