topic Re: Not working in Sky Q

Not working

Lenny1962 — Fri, 24 Nov 2023 13:53:45 GMT

My bill is 280£ and i have been with out channels for months its not been working propely i have called up and had people out i got sent a new box today and the dpd took it back as my card is stuck in the old box i aint paying this bill wen sky have new for months i been having problems

Re: Not working

nigea99 — Fri, 24 Nov 2023 14:01:58 GMT

@Lenny1962 wrote:

My bill is 280£ and i have been with out channels for months its not been working propely i have called up and had people out i got sent a new box today and the dpd took it back as my card is stuck in the old box i aint paying this bill wen sky have new for months i been having problems

Was the Stuck card itself the reason DPD didn't complete the swap or was it just that the card dealyed you giving them the old one ?

We strongly recommend not cancelling direct debits etc or otherwise witholding payment as SKy will refuse to deal with you until the account is settled and may pass the debt on to debt collectors and it may affect your credit rating

Re: Not working

Daniel0210 — Fri, 24 Nov 2023 14:39:59 GMT

@Lenny1962

And a A of £280 sounds like you're out of contract and/or have missed a payment.

Re: Not working

Lenny1962 — Fri, 24 Nov 2023 20:42:34 GMT

There not sending out a new card they was just sending out a box but the dpd wudnt exchange it because the card was stuck inside it so now i am stuck with a box that dont work and been playing up for months and a large bill which i am refusing to pay till the problem is solved as i dont see me having to pay for somthing i am not getting

Re: Not working

nigea99 — Fri, 24 Nov 2023 20:45:34 GMT

@Lenny1962 wrote:

There not sending out a new card they was just sending out a box but the dpd wudnt exchange it because the card was stuck inside it so now i am stuck with a box that dont work and been playing up for months and a large bill which i am refusing to pay till the problem is solved as i dont see me having to pay for somthing i am not getting

I refer you to my previous post regarding witholding payment

SKY won't assist you until any bills outstanding are settled.

Re: Not working

Daniel0210 — Fri, 24 Nov 2023 20:45:52 GMT

@Lenny1962

You can't pick and choose what you pay. Are your services currently restricted due to non payment?