topic Re: Sky Q box not updating in Sky Q

Sky Q box not updating

GHolmes — Thu, 01 Jun 2023 08:56:22 GMT

After some help. My Sky Q mini box won't update and I keep getting a black screen with the message - there is a problem with this Sky box. You need to update the software. For instructions on how to do this, go to sky.com/software update.

I have updated from the main Sky Q box so latest software installed and other mini boxes working fine. Have tried disconnecting power, restarting etc but still keeps coming back to the same page/ issue.............

Any suggestions?

Re: Sky Q box not updating

Mr+Flibbles+86 — Fri, 02 Jun 2023 07:22:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box not updating

Tom-W19 — Sun, 04 Jun 2023 07:30:30 GMT

Hi GHolmes

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q box not updating

Sarahp2 — Thu, 26 Oct 2023 15:33:20 GMT

I have the exact same problem, could you tell me what the solution was please.

Re: Sky Q box not updating

Susie101 — Fri, 24 Nov 2023 19:32:46 GMT

I have this exact problem too, can you tell me how to fix it.

Re: Sky Q box not updating

hpet — Fri, 22 Dec 2023 08:18:03 GMT

Hello. I have the same issue here , along with others on this post, was there a resolution ? If so can it be shared please

Re: Sky Q box not updating

BrianWarner — Tue, 30 Jan 2024 10:09:06 GMT

I have the same problem as others in this post. Is there a solution?