topic Q box lost internet connection in Sky Q

Q box lost internet connection

Lou3664 — Fri, 24 Nov 2023 17:20:38 GMT

My sky Q box has lost its internet connection and I cannot get it to reconnect to my sky wifi. It was previously connected and the router and wifi is fine and showing good strength and other devices are connected ok. I have tried all troubleshooting advice on the the sky help page and reading through posts on forums. Very frustrating as been down for 4 days now.

Re: Q box lost internet connection

Chodley — Fri, 24 Nov 2023 17:54:25 GMT

Worth trying a router and Q reboot. Turn router on first

I have escalated anyway. Watch out for a blue hubble.

Re: Q box lost internet connection

Tom-W19 — Sat, 25 Nov 2023 09:53:20 GMT

Thanks for escalating. We've sent an invite to @Lou3664.

Re: Q box lost internet connection

Mr+Flibbles+86 — Mon, 27 Nov 2023 10:19:55 GMT

We are still looking to help you Lou3664. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Q box lost internet connection

idol+the+bear — Mon, 27 Nov 2023 11:00:36 GMT

Reset the router using the button on the back of the router, this is not the same as powering it on and off. Then do a scan for networks on your Q box and your WiFi network should now show.